Frequently Asked Questions

How long has MyGait been in business?

MyGait was founded in 2000.

Why Have I never Heard of MyGait?

When MyGait first started they placed their computers into senior communities for testing to make sure that the very people they were designing the computer for could actually use it. After several years of success, they turned to firstStreet to help them sell it to individuals. It was called the GO computer through them. Directly marketing their computers now, you will see their ads in many publications

Where is MyGait Located?

MyGait offices are located in Houston, TX

Where is MyGait Customer Service Located?

MyGait customer service is also located in Houston, TX.

Who started the Company?

Jeff Hill is the founder/CEO and driving force behind MyGait. After witnessing the frustration his grandmother constantly went through he decided to create a computer for Seniors that simply worked and support it with a friendly knowledgeable staff to answer any and all questions.

How long does it take for me to get a MyGait Computer?

Shipping time depends on your location. However the typical delivery timeframe is 5-7 business days. Outside of the continental US will take additional time.

How does MyGait Ship the computer?

MyGait ships all computers via UPS Ground.

What Operating System is on the MyGait Computer?
The operating system on MyGait Computers is Linux, specifically Ubuntu 20.04.

What is the Size of the Screen?
21.5” diagonal widescreen FHD display

What is the Processor?
Intel Celeron Processor J4025

Hard Drive?
128GB Solid-State Drive

How Much Ram does the computer have?
4GB DDR4 2400MHz Memory

Is the Computer Wireless?
Yes. It has a 802.11a/b/g/n/ac wireless LAN card featuring dual-band (2.4GHz or 5GHz) 1×1 technology.

What is a webcam/ does the computer come with one?
A webcam is a camera that can be connected to a computer to take pictures or a video. The MyGait computer comes with a webcam built right into the monitor for ease of use!

Can the MyGait computer be moved from place to place?
Yes, the computer can be moved, but an active high speed internet connection is required at all times for the computer.

Does the computer have a CD/DVD drive?
No. The MyGait computer does not have a built-in CD/DVD drive. If you need a CD/DVD drive to watch movies or videos, MyGait can provide one at a very nominal cost.

How many USB ports and what can you do with them?
4 USB ports. One is used for the keyboard and one is used for the mouse. Printers and digital cameras are other things that can be plugged into the additional port.

What are the main features of the PC?
The MyGait software contains several features that provide seniors with a worry-free computing experience. These features include special functions on the computer that were developed to make computing easier. The ZOOM button allows for an increase up to 200% magnification of every page. The backlight green feature allows you to never lose your mouse cursor. There is a simple word document creator, safe & fun games, one-click mouse feature, and the HELP button is on every screen.

Can I listen to music on my MyGait Computer?

Yes. There are several online streaming websites such as Pandora, Grooveshark, and others that allow you to listen to your favorite kind of music FREE. Another great online music source is AARP radio which provides you with music from multiple generations.

Does Microsoft Office come loaded on the computer?

No. Microsoft Office has WORD, EXCEL, and POWERPOINT on MS365.com and this will allow you to work, create, and save products from Microsoft Office.

Does the computer have a word processor?

Yes. MyGait built a simple, yet fully functioning word processor that will allow you to create documents, lists, letters, and much more.

If I have an existing email address, can I still use it with my new computer?

Yes. You will be able to access all of the web-based email providers such as yahoo, gmail, hotmail, etc. Of course, once our customers see and use the MyGait email system they prefer it because of its simplicity.

Can I play games on my computer?

Yes. Web-based games are plentiful online and if you need help finding what you want the MyGait team will help you.

Can you download programs on the MyGait Computer?

No. But the friendly MyGait Staff will help you find a web based alternative for any program that you would like.

Can you do taxes on the MyGait computer?

Yes. There are several web based versions of popular tax software.

Can you store pictures on the computer?

Yes you have unlimited storage for all of your photos on mygait.com account.

Can I do online classes on this computer?

Yes, we have many MyGait customers who take continuing education classes on our computers.

Will my internet air card work?

Yes. We can help connect your PC with the air card or your wireless connection. We do know that USB internet cards can vary in connection speeds and dependability based on the area in which you live.

Do most printers work with this computer?

Any Debian Linux compatible printer will work. MyGait Customer support will help you set it up.

Do scanners work with the MyGait computer?

No. Currently the MyGait does not support scanning to the computer.

Does the $24.95 include my internet?

No. The $24.95 is for your Worry Free Monthly Service. You will have to have DSL, Cable, or high speed internet for the MyGait Computer. Dial-up connections will not work. Contact your local Internet Service Providers for availability in your area.

If I submit a question via email, how fast can I expect a reply?

We try to answer all emails as fast as we receive them. We guarantee that you will receive a reply to your email question within 24 hours.

Is there anything out there like this?

Nothing that provides the integrated support & service like MyGait.

Is there a laptop?

Currently the MyGait Senior Computer is only available in the desktop setup.

What hours are the Customer Service Department open?

Monday-Friday from 8:00am-5:00pm CST (Billing M-F 8:00am-4:30pm CST)

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